NACC - Newsletter - First Edition

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Dear NACC Member

A warm welcome to the brand new NACC monthly newsletter. The purpose of this publication is to keep you in touch with all things NACC and ‘Care Catering’ – from providing member industry updates and welcoming professionals to new posts, through to sharing interesting and relevant links, and sector and association news.

This is a members’ newsletter, so we enthusiastically welcome any stories or information that you would like to share. This can be anything from guidelines on best practice, to what you are doing locally or nationally to commemorate a special event or highlighting excellent work. This year is full of things to celebrate – The Queen’s Diamond Jubilee, the Olympic Games in London, and of course our own Silver Anniversary – so no shortage of excuses for a party!

For the next edition, we are looking for articles that demonstrate how you promoted National Hydration Week, and if you have any photos of your local jubilee celebrations we’d love to receive these too.

Please send all contributions to Ellen can also be contacted on 07780 958 233 or on Twitter: Ellen_apetito.

If you know any non-members who may be interested in reading this newsletter, please pass it on…the more the merrier!
NACC 2012 TF Logo

This years' NACC National Training & Development Forum is proving to be the most exciting yet. As well as marking the 25th anniversary of our association, it will also see the addition of all the suppliers in one room with the Care Catering Culinary Demo Theatre and parallel workshops to tailor your learning. CLICK HERE to register your place now. Read our first PRESS RELEASE here. If Pam hasn't been able to reach you to discuss exhibiting, you can always call her on 0870 748 0180.
Put the date in your diary today for the annual National Training & Development Forum 2013!!
12-13 September 2013 at Hilton Hotel Blackpool


Scottish FlagNACC Regional Update - Scotland

A Move Afoot
In line with Fife Council's policy of integrating all catering services, the Meals on Wheels (MoW) kitchen in Dunfermline is looking forward to moving into a bespoke kitchen at Dunfermline High School. The school is a beautiful new building opening in August 2012 and it will provide an exciting new base for the thirty or so MOW staff who will transfer in September. Both kitchen staff and drivers will have access to new equipment and improved facilities that will further assist in the smooth running of the service in the locality. We will update you with our progress (and hopefully some photographs) in the autumn when we are settled in.

Potential new role for MOW Services in Fife
The management of the MOW service in Fife is working with the Emergency Planning Service to examine the catering needs of the public and workers during times of civil emergencies, such as floods or mass evacuations.

Discussions are currently determining whether Meals on Wheels will be the service of choice in such circumstances. There has been an excellent response from staff who have agreed to being called in during non working hours. This further highlights the commitment and caring attitudes of this staff group that was mentioned in dispatches during the previous two years extreme winters and shared in the 2011 Chairperson's Award to the Scottish MOW Services.
Shona Strachan, Scottish Regional Chair

Nottinghamshire Celebrates the Jubilee in Style...!

nottingham jubilee 1 nottingham jubilee 2 nottingham jubilee 3

Welsh Flag
NACC Regional Update - Wales

Fundraising in Rhondda-Cynon Taf ‘Help for Heroes’ calls for people of Great Britain to help raise money for wounded servicemen and women returning from Afghanistan and Iraq. Janet Slade-Jones took up the gauntlet and surprised us all with her energy, enthusiasm and commitment. Janet works for Rhondda-Cynon Taf Borough Council in Catering Service’s Community Meals sector as a Support Officer. Janet manages 150 staff and ensures 1000 meals per day are delivered across the Borough, so she’s one busy lady!

Last year Janet shipped over to Afghanistan, just in time for Christmas, 4,123 chocolate oranges to the troops. This completely surpassed her original goal of sending over 2011 chocolate oranges! Janet was amazed at the level of support she received from Community meals, staff, school pupils and teachers. Everyone who donated a chocolate orange was encouraged to write a little message on top of the box. The messages were wonderful, inspiring and compassionate. Many of the troops wrote back to Janet asking her to relay their thanks to the many people who contributed.

There was no stopping Janet now! Crème eggs were next on her list, ready for Easter 2012. Janet shipped over to Afghanistan a staggering 7,668 crème eggs.

You’d be amazed at the amount of organisation needed to ship out supplies to the Army. Each box had to be two kilos or under, wrapped in brown paper, named to a specific person and taken to the local Post Office. I’ve never seen so many boxes in our office and all those crème eggs we all had to walk past, murderous!

I could tell you more because Janet has already organised a concert in Treorchy’s Park and Dare theatre with some amazing acts and made us make loads of cakes for a ‘cake sale’ but I’ll leave that for the next newsletter. AlI I would like to add is “What a Lady!”
Jacqui Spence, Welsh Regional Chair
The New NACC Nutritional Standard...expected Summer 2012 by Carol Harris
The New Standards have been a labour of love and taken some considerable time, mileage and the burning of midnight oil. Despite all this I feel proud to have been part of the group that has produced the new Standard which we all feel will be of great benefit to the care catering fraternity.

To read the rest of this article please CLICK HERE
NACC Regional Update - South East

Texture Modified Meals & Innovative Ice Cream Competition Rocks South East Seminar!

The South East region held its seminar on 13th June at Premier Foods Head Office, St Albans. 62 members and guests attended the day from across the sector.

The day started with an interactive cooking demonstration with Premier Foods working alongside Caroline Lecko. They demonstrated how four Traditional British Meals (2 x Savoury / 2 x Sweet) can be made using the three new Texture Modified Meal descriptors; how they should be prepared; look and taste.

Tina Fox from the Charity ‘Vegetarian for Life’ gave a presentation on ‘Catering for older Vegetarians and Vegans’, including recipe ideas, menu planning and creating nutritiously balanced meals for those in our care.

The South East also organised an innovative ice cream competition where members were encouraged to select five ingredients they would like to see in there own personal ice cream. The top six ice cream ideas were then made and tasted by members to determine the winner.

south east pic of winner ice cream

The winning ice cream was Lemon Twist and came from Borovere, a 28-bed Residential Home that is part of Green Sleeves Homes Trust (pictured left). Deputy Manager at the site, Laura Hulett said:

“We used the competition as an activity that was able to provide aspects of reminiscence back to childhood and favourite flavours, along with really getting our residents to think what the market may be missing in terms of ice cream. The topic generated about half an hours activity in terms of discussing different ideas.”

You will have an opportunity to taste this ice cream at the NACC National Training and Development Forum in Blackpool in September.

The next South East Seminar takes place on Friday 30th November at Park Inn Hotel, Heathrow. Followed by our annual Christmas Party this year themed ‘Alice in Wonderland’.

Other South East stories:

Four Seasons Health CareFour Seasons Healthcare organised for their Nutrition support teams (Home Manager, Chef, Senior Carer) from each of their 65 South East homes to attend a half-day session around Safe Delivery of Nutrition and Hydration

Team pictured to the left

Congratulations to Vic Laws

Vic LawsNACC Member Vic Laws was delighted to be made an Honorary Doctor of Science from the University of West London(UWL) at the Waldorf Astoria, Syon Park last week. Vic started his catering education at the forerunner of the University, Acton Hotel School, where Victor Ceserani MBE, the author of many cookery textbooks, was one of his chef instructors. Vic has been closely associated with UWL since that time advising on student catering requirements, as well as assisting the BSs students with their management consultancy module for many years. Vic is also a former Chairman of its Alumni. Vic adds this recognition to his Visiting Fellowship with Sheffield Hallam University.

This occasion was followed a few days later by receiving his MBE from Her Majesty the Queen at Windsor Castle. He was made a Member of the Order of the British Empire in the New Year’s Honours list for his services to the hospitality industry in the UK. Vic, who is the founder and director of AVL Consultancy, has worked in the sector for over 50 years and has been a Director of many of the top named international catering companies, as well as being a former President of the Institute of Hospitality, the worldwide body for hotel and catering management.

Vic said ‘this was the most memorable day of my life. The setting and occasion were superb and I was delighted that the Queen herself made the presentation. I was able to follow this with an excellent lunch at Oakley Court Hotel where my family and those that had supported my application joined me. What a great start to this Jubilee and Olympic year."

Charity Activity
St lukes hospice logo

Neel Radia from Raj Foods and South East Chair organised and took part in a 10km walk on Sunday 1st July 2012 for St Luke’s Hospice. The walk was organised in memory of his grandmother who passed away last year. To sponsor Neel please visit


For the second year running, Troy Smith, Managing Director of Oranka Fruit Juices is taking part in the Great British 10K London Run for Hospitality Action, our industry's charity. Troy is Vice Chairman for the Hospitality Action London Board and is passionate about the valuable good work the charity does within this wonderful industry.

Last year he managed to raise £1150 and did the race in 46 minutes wearing a 10-kilo weight around his waist!

This year he has already raised £935 so far, with still four weeks to go! He will be trying to achieve a time less than 40 minutes. No mean feat!
Neel Radia, South East Regional Chair
salt 2 salt
The Green Paper 2012
Since 2008, Gram has published a series of ground-breaking, independent reports looking into the industry's attitudes and behaviours towards a greener and more responsible future.

Hoping to continue this legacy, Gram is urging care caterers to visit its microsite and fill out a questionnaire, the responses of which will be collated and analysed before forming part of the results and findings of the Green Paper 2012.

To take part, please visit All completed responses will be entered into a prize draw and a winner will be picked at random to receive an iPad 3. The results of the questionnaire will be announced in September.

Stuart Campbell
Gram uk Ltd
Sarah Wren to be awarded MBE
Sarah Wren
Sarah Wren, chief executive of Hertfordshire Community Meals is to be awarded an MBE for services to the community sector in Hertfordshire.

Sarah has been involved in many local community charities for the past 10 years and currently serves as chief executive for Hertfordshire Community Meals (HCM) to the elderly.

Sarah helped create HCM in 2007, a social enterprise delivering around 545,000 meals on wheels - once a day, seven days a week throughout the year.

Ms Wren said: “I feel really honoured, it’s the sort of thing you never really anticipate, its very special and I feel humbled. But at the same time I work as part of a team and I want to share the award with my colleagues because we all work as a team.”

Speaking of why she got involved in the charity she said: “I believe that in late stage in life people should be treated with respect and given as much independence as possible. All the staff at HCM are so caring and it’s about developing a relationship with our clients and we go further than dropping off a meal, it’s a service that deals with each individual needs.”
The NACC crowns the Care Cook of the Year 2012
Ellie Cook of Anchor Trust's Kirkley Lodge residential care home in Coulby Newham, Middlesborough, is the best Care Cook in the UK.
Ellie Cook - care cook winner

To read the complete press release CLICK HERE
Food for Thought - Finger Foods "finger lickin' good!"
For people with dementia who have difficulties with co-ordination and struggle to use cutlery, finger foods are a good solution.
These are everyday foods that are prepared in a way that makes them easy to pick up and eat with the hands.
Finger foods help to maintain independence and self-esteem at mealtimes as the person does not have to rely on assistance from another person to eat.
This is important as it helps to preserve dignity and confidence.
It also means that the person is in complete control of what they eat and the time it takes to eat.
Finger foods are also easy to eat either at or away from a table.
Finger Food Ideas…
Meat that is dry may be difficult to eat, so try to keep it moist. Try:
• Chicken breast, cut into pieces
• Hamburgers, meatballs, sausages, chipolatas, hotdogs or slices of meatloaf
• Pieces of fish fillet (boned), fish fingers, small fishcakes or crabsticks
• Slices of pork pie
• Vegetable burgers or vegetarian sausages
• Slices of quiche or pizza
• Hard-boiled eggs (quartered)
• Cheese cubes
• Slices of cheese on toast
• Kebabs
pizza olive

VAT & Hot Community Meals

Do you deliver or are you aware of any services delivering private (i.e. a service to people who fall outside the substantial or critical Fair Access to Care criteria) hot community meals? I am trying to ascertain the VAT stance on this. It seems most are advising these meals are liable for a VAT charge, yet other information seems to indicate if there is a care need i.e. low or moderate under FAC need, these would be exempt. Any best practice information would be useful to both the NACC & myself.

Thank you,

Derek Johnson

Please e-mail any response to

cat in heaven 1A cat died and went to Heaven. God met her at the gates and said, 'You have been a good cat all these years. Anything you want is yours for the asking.'

The cat thought for a minute and then said, 'All my life I lived on a farm and slept on hard wooden floors. I would like a real fluffy pillow to sleep on.'

God said, 'Say no more.' Instantly the cat had a huge fluffy pillow.

mice on skates
A few days later, six mice were killed in an accident and they all went to Heaven together. God met the mice at the gates with the same offer that He made to the cat.

The mice said, 'Well, we have had to run all of our lives: from cats, dogs, and even people with brooms! If we could just have
cat in heaven 2
some little roller skates, we would not have to run again.'

God answered, 'It is done.' All the mice had beautiful little roller skates.

About a week later, God decided to check on the cat. He found her sound asleep on her fluffy pillow…God gently awakened the cat and asked, 'Is everything okay? How have you been doing? Are you happy?'

The cat replied, 'Oh, it is WONDERFUL. I have never been so happy in my life. The pillow is so fluffy, and those little Meals on Wheels you have been sending over are delicious!'

T: 0870 748 0180 E: W:

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