NACC - Newsletter - Second Edition

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Hello Everyone,

I hope that you have all busy celebrating the wonderful Olympic achievements. It is events like this that give us a real sense of national pride. Within the NACC, we also have so much to be proud of this year. It is our twenty- fifth year anniversary! We are in the final stages of organising a fantastic celebratory training forum for you in Blackpool from 19th to 21st September. There is still time for you to book to take part in this landmark event (

During our training forum, I can confirm that we will also be introducing our new Deputy Chair. All members will have received an email with access to our voting system.

Another event that is fast- approaching is National Community Meals Week 2012. During the week, as in the Olympic stadia, we are also looking to enter the Guinness Book of Records for the most community meals served over one lunchtime period. This is an opportunity for everyone to really pull together to make this happen. If you are involved in a meals service, luncheon club, day centre, or care home, no matter how big or small, your contribution to our grand total will help us to achieve this goal. Please contact to register your interest, and take part. Meal numbers will count from members only, but we welcome non-member participation as well as we try and achieve an unofficial count as well. So please help to spread the word, and pass on our newsletter to any of your contacts who could benefit from it. Please feel free to contact me by email, or phone: 07780958233.

Enjoy the remainder of the summer, and I look forward to seeing you in Blackpool!


NACC 2012 TF Logo NACC 2011 - Register Now Button
This years' NACC National Training & Development Forum is proving to be the most exciting yet. As well as marking the 25th anniversary of our association, it will also see the addition of all the suppliers in one room with the Care Catering Culinary Demo Theatre and parallel workshops to tailor your learning. CLICK HERE to register your place now. Read our first PRESS RELEASE here. If Pam hasn't been able to reach you to discuss exhibiting, you can always call her on
0870 748 0180.
25 Years
Put the date in your diary today for the annual National Training & Development Forum 2013!!
12-13 September 2013 at Hilton Hotel Blackpool


NACC Regional Update - North

NACC presence at the Chartered Institute of Housing Conference in Stratford

I attended the recent CIH conference in Stratford where the main focus was on the impact of housing on our heath and how to put ‘home’ into the living well agenda. I was delighted to be a keynote speaker on the second day – looking at cross funding opportunities for organisations who deliver housing with care.
I spoke about how it is important to be innovative and diversify in the current economic climate and how Harrogate Neighbours has introduced domiciliary care and more recently Harrogate Food Angels.
I then went onto deliver two workshops on Community Hubs and the role of nutrition and hydration in catering facilities that are provided and how to support tenants, clients and visitors to the resources. I was delighted to introduce ‘Sid the Skeleton’ as we discussed food choices now and in the future and the NACC documents to support catering services.

The Hydration Forum

I have been privileged to sit on the Hydration Forum chaired by Baroness Sally Greengross for the last 3 years and we meet on a regular basis to look at how we can ensure that Hydration is on everyone’s agenda who is involved within the care sector and any new initiatives. Great Western Hospitals (Swindon) have been doing a huge amount of work on THINK DRINK – are you dehydrated and are hoping to make it a national campaign – I will update you after our meeting in October.

News from Derek Johnson

Breaking news from Leeds .. The Older People Matter Food Group have just been short listed for the APSE Health & Well Being Award. (Result is due a week before our national event) The submission highlighted the work the group had delivered prior to March this year. The Older People Matter Food Group is a cross sector city wide groups lead by four key people from NHS Leeds, Leeds Community Health Trust and Leeds City Council ( Derek Johnson).

This is what the award submission summary stated - The group was created as a response to the rising number of elderly people in the city and the increasing risk of malnutrition estimated at 15% of the population. The group are constantly working to raise awareness of the key food messages for an aging population. By making impacts in a wide range of areas they have improved the quality of life and well being of older people leading to cost savings for two under pressure public sector areas.

Sue Ullmann
Northern Chair

NACC Regional Update - South East

National Hydration Week

Along with Unilever, a number of Care Homes within Quantum Care Management ran events during National Hydration Week. This was co- ordinate by Donna Steeden, Support Services Manager at
Quantum Care

Click on the image below for more information about National Hydration Week

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Congratulations Neel!

Neel Radia from Raj Foods and NACC South East Chair would like to thank all those who sponsored him to complete a 10km hike for St Lukes Hospice on 1st July 2012. With your support he was able to raise £1.2K for a charity close to his heart. To find out more about the Hospice and their work visit

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NACC Regional Update - Wales

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The Welsh region received an excellent presentation (in March this year) from Rachel Davies, a Learning and Development Officer, from a local Council. The presentation was on “how coaching and mentoring (C&Me) can improve your workforce’s performance” nothing new, I hear you say!

As you can appreciate, most organisations need to increase their teams/workforce’s intellectual capital and I was amazed at the difference in one of my kitchens, when they received C&ME.

“This may well be quite deep for some of you” – I believe - that despite wide differences in the way we live our lives, our beliefs are shaped by our own ontological (the nature of being) assumptions that we believe to be true from our own upbringing and realism. In fact, our assumptions may well be accepted without any proof or verification “told you it was deep”!

I found coaching/ mentoring created a level of confidence and released the “nanny effect” between levels of responsibility. The palpable “ripple effect” of what employees believe is heuristic-driven errors.

So what’s the secret! Well’ there isn’t one and it may well take you at least 6 C&Me sessions of 1 to 1’s, before your team, have the confidence to make decisions (however small) without you.

Can your team ask themselves the following FIVE EMPOWERMENT QUESTIONS? – answer honestly

1. Will it help me provide more than what the customer expects?
2. Does it treat people with respect?
3. Would it improve the current situation?
4. Is it in the long-term interest of the organisation in monetary terms?
5. Is it safe, right, ethical and keeps within the law?

Are you getting the picture! I’ve witnessed the shift of change! Can you?

Jacqui Spence,
Welsh Chair

National Community Meals Week

I have been given the pleasurabletask of organising the NACC National Community Meals week 2012 and I am delighted that we are going to have a fabulous start to a really important week in our calendar.We are going to attempt a Guinness World Record which has been verified by them – to deliver the most Community Meals within a 3 hour window. They must be hot and contain a main course and a dessert. Further information and how to get involved with this attempt will be sent out to all our members very soon – so please watch out for it. We are very excited about this and to coincide with this on Monday 1st October we will be launching the week from the Jubilee Centre at St Albans as the guests of Hertfordshire County Council. Coincidentally the meals on wheels service was launched in 1947 in Welwyn Garden Centre by the WVS which is why we are in Hertfordshire. There will be an exhibition display of the service through the ages, a special lunch for the clients of the centre as well as invited guests and the results of the record attempt across the country will be collated at the centre by the team at McMullough Moore.We are also working on some‘royal’ involvement – details to follow!!! Sue Ullmann

Northern Chair


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Launch of Catering for Vegetarians - Good Practice in the Care Sector DVD

Vegetarian for Life (VfL) – an advocacy and educational charity working on behalf of the UK’s older vegetarians and vegans – is proud to announce the launch of its first training DVD.

Catering for Vegetarians – Good Practice in the Care Sector” is a 20 minute-long DVD, produced to coincide with National Vegetarian Week in May 2012. The DVD has already been distributed to more than 650 vegetarian-friendly care establishments in the UK, which are members of VfL’s ‘UK-List’.

The DVD features a short introduction to the work of the charity, demonstrates three easy recipes with tips for chefs, and has a section on nutrition for older vegetarians and vegans. It also includes the views of three older vegetarians and those of a care home manager.

The DVD came about as a result of the charity’s popular catering courses for care homes and sheltered schemes, run in partnership with the Cordon Vert Cookery School.

Says Tina Fox, VfL Director and Company Secretary: “We realised that our catering course was very useful but that many care homes could not afford the staff time to participate. So we decided to send part of the course to them. The DVD will also be invaluable at the many events that we are invited to attend and exhibit at each year”.

Since VfL’s launch in 2007, the charity has produced a number of useful publications that can be downloaded from its website, including a catering guide, a handbook on healthy living, and a guide on nutrition for older vegetarians and vegans.

The DVD is available free to all members of VfL’s UK-List and to related charitable organisations. Further information and preview copies of DVD can be obtained from Tina on 01683 220888 or via VfL’s website

For further information please contact Tina Fox:
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The Residents Recipe Book

The Resident’s Recipe Book is now available to buy! Nick Smith from Norse Catering is
very pleased to report that the first print run of the publication has already sold out,
but don’t worry, the second print run is on it’s way!
If you would like a copy, please can they call Rosemary Worboys 01603 894295. Each book costs £5.

Click on the image below for more information


Using the Social Network

Find Us On Twitter

The NACC is now on Twitter! To get regular updates and information about what is going on follow us by clicking on the image below, or searching for us @NACCCareCaterer

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Linked in

Find out how the Leeds Older People Matter Food Group, as mentioned above,
are using linked-in by clicking here.

And finally..

We are sorry to report that there was an error with the July 9th edition. We stated Shona Strachan as Scottish Chair, when it is (as many of you already know) Margaret Clarke. Apologies to all concerned. Ellen

T: 0870 748 0180 E: W:

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