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Rational report on their response to COVID-19 Govt Advice

Published: 15th April 2020

During these adverse times, the wellbeing of RATIONAL UK’s stakeholders is top priority and the company have taken steps to minimise any risk of exposing stakeholders to the virus, whilst at the same time assuring continuity of delivering maximum customer benefit.

The following actions will take place with immediate effect.
> The suspension of RATIONAL Academies, plus the SelfCookingCenter® and VarioCookingCenter® Live events
> Office personnel will work from home, however they are still be contactable via the usual office number +44 1582 480388

Operators can be rest assured that as far as it is practicable it is business as usual, offering next day delivery and installation on the full range of RATIONAL equipment. The market leading catering equipment manufacturer has UK based stock and production continues at its German headquarters. Operators can find their local accredited DEAL dealer partner on the website:

The national network of accredited RATIONAL Service Partners are working as normal during this current situation. They have conducted their own individual Covid-19 risk assessments and have taken necessary precautions to protect their staff and customers. Customers can contact a local RATIONAL Service Partner directly to arrange service work. Find your local Service Partner on the website:

Customers with questions on preparation methods, settings and cooking paths, are welcome to contact ChefLine: 07743 389863 and speak with a RATIONAL chef who can advise on the cooking systems.

The RATIONAL UK training app combines a vast array of training resources, such as videos showing how to cook specific recipes, videos showing how to carry out various day-to-day maintenance tasks and a searchable database so that operators can find their nearest dealer or service provider. The RATIONAL UK App is free and is available from App store and Google Play - it is just a click away to use, and there is no registration required.

Through this challenging time the health and safety of RATIONAL’s customers, dealer partners and service partners as well as that of their own employees remains of paramount importance. They believe that they have taken appropriate steps to ensure full support to the entire catering industry is maintained with the high standards that customers have come to expect.

For further information call +44 1582 480388, or visit

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